Privacy Policy

Thank you for visiting the Speak Up AZ website, a Department of Economic Security (DES) agency website, and reviewing our Privacy Policy Statement. Pursuant to A.R.S. § 41-4152 et seq., all agencies of the State of Arizona shall contain a Privacy Policy Statement. This disclosure addresses collection, use and security of and access to information that may be obtained through the use of the Speak Up AZ website. Your rights to privacy are of utmost importance to the State of Arizona in building trust and confidence when conducting business through the Internet.

For questions please contact us.

Online Customer Service and Alternatives

The Department of Economic Security offers many of the services online that you might otherwise transact in person. Our goal is to provide citizens a more convenient and efficient means with which to interact with Arizona government. If you choose not to participate in these activities, your choice will in no way affect your ability to receive benefits or services. If you prefer to apply for benefits or services in person, you may do so at the respective State agency providing such benefits and/or services.

Collection and Use of Information

The State of Arizona does not collect information about you unless you voluntarily participate in an activity that asks for such information. The information requested and supplied by you through the web, is the same information requested if performed in person at a State agency. Please be aware that in the State of Arizona, laws exist to ensure that state government is open and that the public has a right to access appropriate records and information possessed by the state. However, if personal information is requested on the website or volunteered by the user, state law and the federal Privacy Act of 1974 may protect it. Should you have any questions, contact the agency directly about the records we keep and our use of information.

Security

The Department of Economic Security has taken several steps to safeguard the integrity of its computer systems and networks. Including, but not limited to, individual authentication, the security of transmitted data, security monitoring, auditing, and encryption of your information. Security methods and measures have been integrated into the design, implementation and day-to-day practices of the entire Speak Up AZ website.

Social Media Websites

In order to best communicate and engage with the citizens of Arizona, DES maintains accounts on third-party websites such as popular social media channels. Information about you and your activity on those sites is governed by the third-party website's security and privacy policies. Regarding communication with DES on those sites, please reference our Terms of Use which outlines acceptable behavior for participation on DES social media channels.

SMS Communications


Terms of Service

  1. When you opt-in to the service, we will send you a message to confirm your signup. Text 86684 to receive text messages from Family Assistance Administration and/or Division of Development Disabilities! Message and data rates may apply. Text "HELP" for help. Text "STOP" to cancel all text messages from AZDES.

    Text “JOINFAA” to receive text messages from Family Assistance Administration! Message and data rates may apply. You will receive 1 message per request. Text "HELP" for help. Text "STOPFAA" to cancel.

    Text “JOINDDD” to receive text messages from Division of Development Disabilities! Message and data rates may apply. You will receive 1 message per request. Text "HELP" for help. Text "STOPDDD" to cancel.

  2. You can cancel this service at any time from Family Assistance Administration. Just text “STOPFAA” to 86684. After you send the message “STOPFAA” to us, we will send reply message to confirm that you have been unsubscribed to that specific campaign.

    You can cancel this service at any time from Division of Development Disabilities. Just text “STOPDDD” to 86684. After you send the message “STOPDDD” to us, we will send reply message to confirm that you have been unsubscribed to that specific campaign.

    Text "STOP" to 86684 to stop receiving text messages from all DES campaigns that you may have joined. After you send the message "STOP" to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us.

    If you want to join again, just sign up as you did the first time, and we will start sending messages to you again.

  3. If at any time you forget what keywords are supported, just text "HELP" to 86684. After you send the message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

  4. Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

  5. T-Mobile is not liable for delayed or undelivered messages.

  6. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
For all questions about the services provided by this short code, please contact us.

Cookies

To better serve our customer’s we are using "cookies" to customize your browsing experience with Speak Up AZ and DES. Cookies are simple text files stored on your computer by your web browser. Cookies identify your domain name or Internet Protocol address, as a method of distinguishing among visitors to the Speak Up AZ website. You can refuse the cookie or delete the cookie file from your computer system by selecting various options on your computer’s operating system. We use your email to respond to your requests and to the issues you have identified, and/or possibly to forward your email to another State agency for appropriate action.

Other External Links Disclaimer

The Speak Up AZ website has links to other websites. These include links to websites operated by other government agencies, nonprofit organizations and private businesses. When you link to another site, you are no longer on the Speak Up AZ site and this Privacy Statement will not apply to other sites. When you link to another website, you are subject to the privacy policy of that new site. Neither the State of Arizona, nor any agency, officer, or employee of the State of Arizona warrants the accuracy, reliability or timeliness of any information published by this system, nor endorses any content, viewpoints, products, or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from this system does so at his or her own risk.